ITIL 4 SPECIALIST: MONITOR, SUPPORT, FULFIL EXAM FREE DOWNLOAD PDF & ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL REAL PRACTICE TORRENT

ITIL 4 Specialist: Monitor, Support, Fulfil Exam free download pdf & ITIL-4-Specialist-Monitor-Support-Fulfil real practice torrent

ITIL 4 Specialist: Monitor, Support, Fulfil Exam free download pdf & ITIL-4-Specialist-Monitor-Support-Fulfil real practice torrent

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q145-Q150):

NEW QUESTION # 145
Which specific skill is required by a service desk manager when performance the activity 'defining the objectives of monitoring?

  • A. Expertise in automation
  • B. Knowledge of the event logging procedures
  • C. Expertise in monitoring tools
  • D. Understanding service value for stakeholders

Answer: D

Explanation:
When defining the objectives of monitoring, the service desk manager needs to have a strong understanding of the service value for stakeholders. This knowledge ensures that monitoring objectives align with the stakeholders' needs and the overall business value that the service delivers.
Knowledge of event logging procedures and expertise in monitoring tools or automation are technical skills but are secondary to understanding the broader value for stakeholders.


NEW QUESTION # 146
If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

  • A. Level 1
  • B. Level 4
  • C. Level 3
  • D. Level 2

Answer: D

Explanation:
If an organization's service request management practice only partially achieves its purpose, it would be classified at Level 2 on the ITIL maturity model. At this level, processes are documented but are not consistently followed or integrated into the organizational culture. This leads to the practice being performed inconsistently or in an ad-hoc manner.
Level 1 represents an initial, chaotic process, while Level 3 and Level 4 reflect higher maturity with more consistent and optimized processes.


NEW QUESTION # 147
Which activity is NOT part of the service request review and optimization process?

  • A. Reviewing metrics related to service requests
  • B. Registering suggested improvements to service request models
  • C. Communicating the updated service request models to stakeholders
  • D. Enacting the procedures to fulfil the request

Answer: D

Explanation:
The service request review and optimization process focuses on assessing, improving, and optimizing the workflows related to service requests. The key activities include analyzing metrics, identifying improvement opportunities, and communicating updates to stakeholders.
Reviewing metrics and registering improvements are standard steps in the optimization process to ensure service requests are handled efficiently.
Communicating updates to stakeholders is necessary to ensure alignment and smooth transition of optimized service request models.
Option D ("Enacting the procedures to fulfil the request") is not part of the optimization process. This refers to operational activities rather than reviewing or optimizing the process.


NEW QUESTION # 148
What is the MOST LIKELY reason to involve third parties in the service provider's problem management practice?

  • A. Service provider may have insufficient resources
  • B. Third parties am responsible for problem categorization and Impart analysis
  • C. Errors in third-party products may cause problems
  • D. Problems may cause incidents that have an Impact on third parties

Answer: C

Explanation:
Involving third parties in problem management is often necessary when errors in third-party products are the root cause of problems within the service provider's environment. These errors can lead to incidents or disruptions, making it essential to collaborate with external vendors or partners to resolve such issues.
Problems impacting third parties (Option A) or insufficient resources (Option D) might be considerations, but the direct impact of third-party products is the most likely reason.
Problem categorization and impact analysis (Option B) are typically internal activities.


NEW QUESTION # 149
An organization is implementing a new service configuration management system. How will incident management practice benefit from it?

  • A. The system will help manage incident records
  • B. The system will help to diagnose incidents
  • C. The system will help to collect user's feedback
  • D. The system will help to detect incidents

Answer: B

Explanation:
A Service Configuration Management System (CMS) or Configuration Management Database (CMDB) stores detailed information about the configuration items (CIs) and their relationships. This data is crucial for diagnosing incidents by providing insight into which components may be causing or affected by an incident.
Diagnosing Incidents (Answer C - Correct): A CMS helps Incident Management by providing valuable data about the configuration items involved in an incident. By understanding the relationships between different components, the system can help identify the root cause of incidents more effectively.
Detecting Incidents (Answer A - Incorrect): Incident detection is typically handled by monitoring tools rather than the CMS. The CMS supports diagnosis but does not directly detect incidents.
Managing Incident Records (Answer B - Incorrect): Incident records are typically managed in an IT service management (ITSM) tool. While the CMS contains valuable configuration data, it is not primarily used to manage incident records.
Collecting User Feedback (Answer D - Incorrect): The CMS is not used to collect user feedback. Feedback is typically gathered through the Service Desk or other user interaction systems.
ITIL 4 Reference:
Incident Management Practice: The CMS provides essential data for diagnosing incidents by giving a clear picture of the affected configuration items and their interdependencies.


NEW QUESTION # 150
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